Company Profile:
Leading worldwide Hotel, Resort & Timeshare company (brands include Westin, Sheraton, W, St. Regis, Le Meridien).
Challenge/Opportunity:
Build consistent, customer-driven culture across various brands. Create a consistent guest experience while increasing flexibility to meet individual needs and preferences. Increase competitiveness and drive growth in spite of challenging travel environment.
Pivotal Services and Solutions:
- Extensive research & planning to develop business case for Six Sigma initiative and plan complex and aggressive global deployment
- Develop multi-level education and support materials
- Executive consulting/training for corporate and hotel leaders worldwide
- Black and Green Belt development and coaching for initial waves of projects
- Ongoing consulting and training support over six years of initiative
Results/Successes:
Significant ROI through both savings and increased revenue. Dramatic impact on culture and ability to develop and implement innovative approaches to meet changing needs of hospitality market.