Company Profile:
Large, global financial services organization including mortgage, credit cards, equipment leasing, insurance and reinsurance, and various specialty businesses.
Challenge/Opportunity:
Execute the Six Sigma vision - Completely Satisfy Customer Needs Profitably - tailored to a service business. Drive organic growth while reducing costs, eliminating defects, building greater customer focus and driving "boundaryless" behavior.
Pivotal Services and Solutions:
- Key partner to GE Capital Six Sigma team, including development and refinement of pioneering curricula for Leaders, Champions, Black and Green Belts
- Consulted with business unit senior executives on initiative planning, project selection, process management and metrics
- Trained & coached thousands of GECS leaders, professionals and suppliers worldwide in DMAIC, process redesign, and change acceleration methods
Results/Successes:
Billions documented in savings and new revenue. Became model for Six Sigma successes in hundreds of companies worldwide.