Company Profile:
Leading North American retail organization with flagship brands Macy's and Bloomingdale's.
Challenge/Opportunity:
Significant consolidation of operations and cost cutting efforts created need for renewed focus on accuracy, speed and innovation in logistics, store construction/renovation, systems and finance. Critical need to tie improvements to enhancing the shopping experience.
Pivotal Services and Solutions:
- Partner with Vice Chairman and operations group Presidents to educate on change leadership and plan ambitious Six Sigma initiative
- Consult on project portfolio and support data gathering to validate opportunities
- Train project Champions and Leaders for intensive and "FastTrack" efforts
- Provide ongoing guidance and support for culture change dimensions
Results/Successes:
Project results tallied at over $30 million in first 24 months. Moreover, executives cited better use of data and critical questioning as "soft" impacts that helped them lead more effectively.