Company Profile:
Pioneering firm of the Internet Age and global leader in networking technologies and solutions.
Challenge/Opportunity:
Post internet "bubble," high-flying company faced need for greater discipline, improved productivity, ability to respond to changing customer needs.
Pivotal Services and Solutions:
- Consult with executive-led Business Process Operations Council on development of process management and improvement capabilities & culture
- Develop Cisco-tailored methods and supporting materials for process improvement, change portfolio management and change leadership
- Train several thousand leaders and associates in DMAIC and process management, including Champions, certified Black Belts, internal change consultants
- Extensive consulting/coaching for various IT and business process initiatives
Results/Successes:
Dramatic shift from "seat-of-the-pants" to process-focused management. Several hundred million dollars in reduced rework and improved efficiency. Continuing merger of speed and discipline.