Pete is a seasoned consultant in process improvement, organization change and Six Sigma initiatives who is one of the recognized "experts" in the field. He has provided senior executive training and deployment consulting services in business improvement and Six Sigma efforts for such companies as GE Capital, Sun Microsystems, Cendant, Cisco Systems, Starwood Hotels, Honeywell, Carlson Wagonlit Travel and many others.

Pete spent his early career in broadcasting and marketing before entering the management consulting and training field in the mid-1980s. He gained experience quickly, helping improve decision making and problem solving processes at large organizations in various industries including financial services, petrochemical, high tech, consumer products and health care. Pete formed Pivotal Resources in 1993 with the mission of helping clients build lasting success through practical and creative skills and streamlined processes.

He is author of the recent book on 21st Century change leadership, The Six Sigma Leader and has co-authored several other popular books including What is Six Sigma? and The Six Sigma Way -- which was named one of the most influential business books of the past 20 years by Forbes magazine.  He has also written articles for such publications as CEO Magazine and Pharmaceutical Manufacturing and is a regular contributor on leadership issues to Forbes.com.

He holds an MBA from National University in San Diego and degrees in English and History from the University of California.

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Cheralynn is responsible for the planning and implementation of Six Sigma efforts for Pivotal's global clients. As Account Team Leader for Sun Microsystems, Cisco Systems, adidas-Soloman and Starwood Hotels & Resorts, she works directly with clients on implementation planning, goal definition and service delivery throughout the world. In addition, in her role as Vice President, she is responsible for continually evaluating the effectiveness of Pivotal's entire range of products and services and in recruiting new consultants. She coordinates ongoing process management & improvement efforts to ensure our services are effectively meeting client needs and driving business results.

Cheralynn has been involved in process improvement throughout her career. She started her career with drug-testing laboratory where she guided documentation and improvement of the lab's standard operating procedures (a core element to ensure credible testing results). In that role, she was responsible for assessment of current processes, development of new procedures and roll-out of those procedures to key laboratory staff. She also spent five years in the software industry as a training and marketing specialist. She was responsible for the development and delivery of training & consulting services for a suite of software tools. She provided various other client services for key accounts was heavily involved with new product strategies and development. In addition, she negotiated with and established strategic alliances domestically and abroad.

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Brett is an expert at helping companies assess the value of launching business improvement initiatives and at guiding the development of tailored implementation strategies. He has over 15 years of business management experience, much of it involving designing, managing and improving key business processes with companies such as American Express and Monster.com.

Since joining Pivotal Resources, Brett has advised a number of organizations on how to launch and manage their improvement initiatives, including small- and mid-sized firms and Fortune 500 companies like Charles Schwab, Nisource, Calpine Energy, Clorox, General Dynamics, Genuine Parts Company, McGraw-Hill, Oracle, SAIC and Wells Fargo. His experience crosses many industry boundaries including (but not limited to) - Financial Services, Energy, Manufacturing, Logistics/Distribution, Technology and Military/Government.

With a strong understanding of the most effective Process Management methodologies – such as Six Sigma, Lean and Balanced Scorecard – Brett can help any company evaluate and plan a successful process improvement program.

Brett earned an MBA in Finance from the Stern School of Business at New York University and a Bachelor's degree in Marketing from San Diego State University.

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Laura is responsible for presenting the story of Pivotal's services and impact to audiences around the world. As a key member of our leadership team, she has been instrumental in planning, designing and describing the rationale for our innovative Change Leadership™ system. She also works with Pivotal clients to help them share their successes with internal and external stakeholders.

A native of Belgium, Laura started her career in New York with ITT Corporation.   Returning to Brussels, she joined ITT Sheraton (predecessor to our client Starwood Hotels) where she worked successfully to renew the image of the Sheraton Brussels Hotel & Towers, the largest Sheraton property in Europe. While with ITT Sheraton, she participated in the process improvement initiative that later influenced Starwood's adoption of Six Sigma in 2000.

Laura broadened her communication and marketing experience with l'Oreal in Belgium, where she focused on luxury Haircare brands. Moving to the US, she spent three years with the innovative educational toy company LeapFrog, where she focused on building the firm's distribution and brand across Europe, as well as coordinating efforts with LeapFrog's Asia-based manufacturers to better serve the needs of the EU toy market.
Laura earned her Law degree from one of the oldest European universities, l' Université Catholique de Louvain, Belgium.

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Vicky is responsible for managing our clients in Greater China. She is an experienced manager and business change consultant with background in sales, service and product development.

A native of China, Vicky began her career as a Key Account Manager for Taili Information & Technology Company in Beijing and developed new accounts such as Daqing and Shenli Oilfields.  She then joined Tai Guen Enterprise Company where she served as assistant to the firm’s President and later as Project Manager supervising the new product introduction process. Her responsibilities ranged from team building to after-sale service, collecting market feedback for improvement and innovation. She managed the supply chain, led cross-functional teams, trained and coached a project team. Later, as Process Manager and Senior Six Sigma Consultant Strategy Consultant at Flextronics, she designed, implemented and maintained process excellence in the Design Center. Her focus was to create shared commitment to Six Sigma deployment plans and targets and train people in process improvement methods throughout her company.

With Pivotal, Vicky is providing solutions to help companies solve critical business problems and make change a competitive advantage.  She brings our clients extensive cross-cultural skills combined with a deep understanding of technology and production processes to leverage them for continuous improvement.

Vicky holds an International MBA degree from Tsinghua University in Beijing and earned her Bachelor’s degree in Industrial Automation and Electronic Engineering at Shenyang Ligong University.  She also attended the SDA Bocconi Business School in Italy where she led a strategic plan development project for FIAT, focused on the China market.

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Mo Cayer is a global consultant specializing in leadership and organizational change.  He supports Pivotal clients on a wide range of challenges tied to supporting strategic business goals through major transformations and accelerating the development of leadership talent.

Mo started his career in the retail industry, working in various HR Development roles at JCPenney Co., and later with Macy's, as Vice President, Organization Development & Executive Compensation. He was also with the consulting firm Development Dimensions International (DDI) as the head of Strategies for Service Excellence.
Joining GE Capital Corp. in 1995, he was the Leader for Best Practices & Program Development, designing a wide variety of leadership and organizational development interventions (e.g., Six Sigma, e-business, Strategic Leadership Skills, acquisitions & integrations, applying GE's legendary Work-Out and Change Processes, etc.). Most recently, he served for several years at Bayer Healthcare, NA, & Pharmaceutical, as Director, Organizational & Leadership Development. He participated in several large organizational change initiatives including a major restructuring of Bayer Healthcare NA. He has also served as a senior consultant to the American Management Association in redesigning their leadership development portfolio, and to several other leading firms in pharmaceutical/healthcare (BMS, Merck), insurance (LOMA, Genworth, John Hancock) and financial services (American Express, Fidelity).

Mo holds a Ph.D. in Industrial & Organizational Psychology from New York University where he also taught as an Adjunct Professor.  He currently is a faculty member in Psychology and Management at the University of New Haven in Connecticut, and is a member of the American Psychological Association, Academy of Management, Society for Human Resource Management and American Society for Training & Development.

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Dewey has been a lead consultant, executive coach and trainer for more than a decade to both the service and manufacturing industries. His consulting work has encompassed Six Sigma, Lean, Business Process Re-design (BPR), revenue generation, cycle time reduction and cost reduction and Supply Chain management. His focus is on aligning process management initiatives with profit and customer retention optimization. Additionally, Dewey has extensive experience in team building, team facilitation and change management.

Dewey began his career in the textile industry in New York City, working in sales and product management with one of the larger manufacturing houses in the industry.  Then, as a Marketing and Planning Analyst for ITT Rayonier, a market pulp producer, he was responsible for market and profit analyses of development projects.  From 1991-1996, he worked at ConvaTec (a Bristol-Myers Squibb company) where he had responsibility for developing and implementing the corporate Total Quality Leadership (TQL) initiative. He coordinated the company global roll-out which included Europe, the Middle East and Asia; and managed the integration the TQL initiative with existing ConvaTec learning systems.

Dewey moved in to the consulting field in 1996, initially working with Meritus, LLC prior to joining Pivotal Resources in 2000. He has conducted extensive consulting work in program design, implementation and project execution for such clients as Starwood Hotels, UnitedHealth Group, Mercer Consulting, Century 21/Coldwell Banker Real Estate, and BP. He has also trained executives, Black Belt and Green Belts for a diverse array of companies including GE Capital, Nedcor Bank, Milliken & Company, 21st Century Insurance, HSBC, Wells Fargo, and Oracle, among others.

Dewey has a strong international background, consulting management groups in Europe, Africa, the Middle East and the Far East. He also spent three years in Sierra Leone, West Africa, serving in a U.S. Peace Corps agricultural program.

Dewey has an M.B.A. with a concentration in finance from Vanderbilt University and a B.A. in Economics from the University of North Carolina at Chapel Hill.

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